Terms of use

Tille sarl
Route en Rambuz 9
1037 Etagnières – Switzerland
0041(0)217321716
info@tille1955.ch
CHE-112.742.770

Terms and conditions of sale:

General

These general terms and conditions apply to all sales of products, equipment, utensils and professional machines, concluded online on the e-Shop of the company Tille, via its website ” tille-sarl.ch “as well as to direct in-store sales at the company’s head office in Etagnières, and to all other contracts or business relations between the company and its customers.

All orders imply acceptance of our terms and conditions.. Lesquelles précisent les conditions de commande, de paiement, de livraison et de garantie, ainsi que la gestion des éventuels retours de marchandise. Elles figurent expressément sur le site, sous l’onglet « CGV », et leur approbation préalable fait partie intégrante du processus de validation de la commande en ligne. En cliquant la case relative aux CGV, le client est ainsi réputé en avoir pris connaissance et les accepter sans réserve.

These terms and conditions are also available for direct purchases in our store. available at and available at on site.

Price

Sales prices are netin Swiss francs, excluding tax(es). They do not include VAT, nor delivery charges, which are will be added to the final price detailed price at the time of order at the time of order.

For all electronic appliancesSWICO’s mandatory advance recycling fee (ARF) is included in the price of these items.

Please note that prices are subject to change, depending on market fluctuations, the situation regarding transport, materials or other external cause(s) beyond Tille Sàrl’s control. In the event of change between the time of order and delivery, the customer will be notified.

Shipping costs

– A flat-rate Frs. 8.- per order is charged for postage and packing of small equipment online.

– For machines, shipping transport, customs and delivery costs are not included, nor are any installation and commissioning costs for new or used units. Please consult us directly for prices.

Ordering

The products offered for sale by Tille are equivalent to a contract proposal (offer). The selection of items and their quantity is the first step in the purchasing process. The customer is then invited to register on the site, providing the exact information required about him or herself, before validate and formally register their order.

The order summary displays the product(s) chosen, their quantity and price, plus VAT and delivery charges. The customer is also informed of any other transport, customs or installation charges associated with the order, as well as the total amount of the purchase that will be charged. Validation of the order therefore implies agreement to full payment, and the aforementioned charges may not be used as grounds for reconsideration of the order.

Once the buyer has registered by clicking on the “validate” button, the order is firm and binding on the customer. Once registered, the order will be confirmed by e-mail from the company, with a summary of the order and related information sent to the customer.

Availability

Product offers are subject to availability. For products not in stock, offers are valid subject to supply by our suppliers. In this context indications as to the availability of items are provided when the order is placed.

However, e-Shop Tille Sàrl accepts no liability for errors or exceptional modifications.

In the event of product unavailability (out of stocketc.), the customer will be informed as soon as possible and may request cancellation or exchange of the order (replacement item, voucher to be redeemed at a later date).

Terms of payment

All secure online payments are made in compliance with the highest security standards, using the (https://) protocol.

The data recorded by the payment system constitutes proof of financial transactions. Furthermore, the data recorded by Tille Sàrl constitutes proof of all transactions carried out between the company and its customers.

Visit invoice price corresponds to the total amount of the products in Swiss francs, including costs, indicated on the order confirmation automatically sent to the customer. It is due in full, without discount or deduction any other business or services between the company and its customers.

– Payment for small equipment Orders placed online on the site can be paid either via Paypal or by bank transfer in advance. The latter is restricted to Visa and Mastercard credit cards. This payment only becomes effective on receipt of the corresponding bank transfer to Tille Sàrl’s account.

– With regard to machinespayment is accepted on invoice, according to the conditions established between the two parties.

Default of payment

In the event of non-payment by the bank or credit institution, Tille Sàrl may unilaterally terminate the sale, without notice or delay, and, if applicable, demand the return of the product at the customer’s expense. In the event of delay In the event of late payment of the invoice on the due date, the purchaser will be put in default and the company will be entitled to charge interest on the overdue amount.

In the particular case where a customer has not not paidor partially, a previous previous orderor with whom a dispute is in progress, the company also reserves the right to refuse to make a delivery or to honour the order.

Reservation of ownership

Until full payment, all goods remain the property of Tille Sàrl, which may enter this reservation in the Register of Reservation of Title.

Delivery

Delivery of the products offered is made on Swiss territory. Delivery takes place after full payment has been received. Purchases of small equipment can be either sent by La Poste or a service provider, or picked up at directly from our store, free of charge. For machinesequipment and accessory partsFor more information, please contact us directly.

Parcel delivery requires a home address. home address address. It cannot be sent to a P.O. Box. If the parcel is not collected from the post office, or if the addressee’s information is incorrect, inaccurate or incomplete, the goods will be resent at the purchaser’s expense.

Deadlines

When the order is placed, the customer is informed, subject to availability, of the lead times or possible dates potential delivery times or dates. Items are generally available for delivery within3 to 10 days for small equipment à 6 weeks for machines and other products.

Tille Sàrl makes every effort to meet delivery deadlines. However, the company cannot be held responsible for for delay(s) due to problems of transport, customs, strikes, shortages of materials, health conditions or other force(s) majeure(s).

If the delay is not attributable to the company, but to third parties, the agreed delivery times will be extended extended accordingly. In all cases, the customer is notified. Delay shall not give rise to cancellation of the order, reimbursement or claim for damages.

Claims

On arrival of the goods, the customer must check both the condition of the shipment and contents of the order.

– Any damage (e.g. damaged package, broken product) must be reported. To do this, the consignee must have a report drawn up and handed over to him/her, or a certificate of damage by the letter carrier or postal agent. A copy of this document must also be sent to at the same time to our company (Tille Sàrl, Z.I. En Rambuz, 1037 Etagnières)

– In the event of delivery of a product does not correspond to the order (non-compliant product), the customer may submit a written complaint, on the day of delivery and at the latest on the first working day following to the company’s address (Tille Sàrl, Z. I. En Rambuz, 1037 Etagnières).

Any complaint not fulfilling these conditions and time could not be taken into account and will release Tille Sàrl of its responsibility.

In such cases, the product will either be exchanged, subject to availability, or reimbursed if unavailable. The cost of the return will be borne by the customer, unless the return is due to an error on the part of our e-Shop, or the product does not correspond to the original order.

Return conditions

Goods may only be returned in the event of defect of the product received. The customer has period of 7 daysfrom the day of delivery. If this period expires on a Saturday, Sunday or public holiday, it is extended to the next working day. However, this right may be exercised on the express condition that that the customer has immediately notified us of the defect and, by prior e-mail, indicated his intention to return the item in question.

In addition, the e-Shop Tille Sàrl will only accept an exchange if the product is returned in its original packaging, undamaged, without labels or written inscriptions, and in perfect condition for resale. The item must not have been used improperly, excessively or not in accordance with its intended use.

° Dedicated in the event of termination

Furthermore, the customer is not entitled to take back the product simply because it is unsuitable. Consequently, in the event of cancellation of the sale by the customer alone, without any valid reason for defect, any return of goods may only be made subject to the deduction of a penalty of deduction of a penalty of 20% of the price.

It should also be noted that the photos used to present the items on the site are for information purposes only and cannot be used as a basis for any claim, for example, regarding color or appearance.

The returned product (return at the customer’s expense) will be exchanged or repaired, depending on the case and the circumstances that Tille Sàrl will determine.

Warranty

Unless otherwise agreed by Tille Sàrl, the warranty for defects in the product is based on the professional use of the equipment. appliances with electrical appliances, machines and equipment. Dans le cas d’une utilisation professionnelle, donc courante et intensive, la durée de garantie est de une année. Pour les autres produits utilisés de manière non-professionnelle, la durée de garantie est de deux ans.

The period begins from the day of deliverythe date of delivery, which is decisive for malfunction. The company then reserves the right to decide whether to replace or repair the item reported as faulty. In the event of an exchange or repair, the warranty period will not be restarted or extended. Nor is there any system for extending the warranty.

The warranty for the repair of defective machines covers excluding time, shipping and travel expensesper kilometer, which will be counted and invoiced in addition. In addition, on-site work by our specialists is normally carried out on working days. Any work carried out at night, at weekends or on public holidays will also be invoiced.

Exclusions

Please note that this warranty does not cover cases of exclusion exclusions:

  • Malfunctions due to normal wear and tear, parts subject to normal wear and tear, and lighting equipment.
  • Damage caused by improper assembly or installation
  • Damage resulting from modification or conversion of the machine by the customer.
  • Damage resulting from lack of maintenance and/or lack of cleaning
  • Damage caused by improper use of the device and/or failure to follow the operating and installation instructions.
  • Lack of power and/or water supply
  • Damage to Plexiglas, glazing and/or glass, or refractory stone.

Assembly

If assembly is to be carried out by Tille Sàrl, the customer must store the goods in a safe, dry place from the time of delivery until assembly, assuming all costs and risks. For the duration of the work, acceptable working acceptable working conditions (e.g. heated rooms in winter, lighting, etc.). Before installation begins, all necessary preliminary worksuch as ground excavation, foundations, ceiling penetrations, etc. must be carried out in accordance with our instructions and drawings. In the event that assembly cannot begin on the scheduled date, or has to be interrupted because the construction work has not been completed, we reserve the right to invoice the costs incurred and the downtime.

In the absence of stipulations to the contrary in our offers or sales contracts, the following services and work are always at the customer’s expense:

– all inlet and outlet pipes (water, electricity, gas, steam hoods, chimneys, etc.) to and from the goods for sale, including connections;

  • all masonry, drilling and cladding work
  • provision of electricity, water, heating equipment, scaffolding, and all equipment required for commissioning and test runs
  • openings necessary for the installation of goods supplied by us
  • foundations, brackets, platforms, etc.
  • troubleshooting in the event of abnormal power supply fluctuations or excessive induction current
  • In the event of discrepancies between the delivery quantity agreed in the offer or order and the actual delivery, we reserve the right to invoice the quantities actually delivered (e.g. pipes).

Liability

The customer is informed that Tille Sàrl is not the producer of the products offered for sale by the company and its e-Shop. Consequently, in the event of damage(s) caused to a person or property as a result of a product defect, only the responsibility of the original producer (manufacturer) may be sought.

Gift card

The gift card offered by Tille Sàrl is valid online on our e-Shop and in our storeup to the amount available on the card at the time of purchase. The remaining balance can be used at a later date and cannot be exchanged for cash, vouchers or credited to a credit card.

The company declines all responsibility and will not replace the card in the event of loss, theft, illegal copying or use by an unauthorized person. Tille Sàrl also reserves the right, in the event of suspected fraud or forgery, to refuse the card as a means of payment and to take legal action. Gift cards are for personal use only, and the sale or any other lucrative use of these cards is strictly forbidden.

Data protection

Tille Sàrl takes the security and confidentiality of private data very seriously.

All personal information provided by the customer – such as surname, first name, date of birth, home address, card numbers and bank details – which constitute personal data enabling the customer to be identified as a specific person, are treated as strictly confidential, in accordance with the latest legal requirements.

Only the data essential for the execution of the orderthe related banking transactions and for maintenance services of Tille Sàrl, will be recorded. They will only be used for this purpose, and will only be passed on to other associated companies if this is necessary for the proper processing of the order.

This personal data is kept by the company for as long as the commercial relationship with the customer lasts. It is used exclusively for this purpose, and may be used for internal customer statistics by Tille Sàrl only.

Applicable law

Swiss law applies exclusively.

Legal form

The exclusive place of jurisdiction is the registered office of the company Tille Sàrl, in Etagnières. By accepting the present general terms and conditions of sale, the customer waives the right to bring an action in his place of residence.